SHIPPING AND RETURNS
Our headquarters is located in Grants Pass, OR 97527 (USA). All orders placed before 2pm PST ship out the next day Monday through Friday. We use the following shipping methods to deliver your order to the desired address:
Please double-check your address carefully when placing your order.
USA Domestic shipping
USPS First Class Domestic (STANDARD MAIL) - Starting at $12.00 for standard shipping to anywhere within the United States. The shipping charge will increase with additional products. Orders shipped out using this method take 3-5 business days to arrive.
Where is my package?
Occasionally, packages are returned as undeliverable. When the carrier returns an undelivered package to us, we issue a full refund (excluding shipping charges). If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 2 weeks from the estimated delivery date, please contact us.
Return & Exchange Policy
Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition.
We do our best to minimize product breakage in transit; however, The Quality Kays can experience some breakage during shipping. If your product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.